Free trial, cancellation and refunds

Last updated: 8 October 2026

The short version. The first two weeks are free: we take your card to start the trial, and nothing is charged during it. If you do nothing, your plan starts automatically when the trial ends, at the price you chose. Cancel any time and you are never charged. Once a payment has been taken you have 14 days to ask for it back in full. Cancelling is always free and is never restricted.

1. The free trial — two weeks, card required

We ask for your card details when you start, so the plan can begin without interrupting you. Nothing is charged during the trial.
The trial lasts 14 days from the moment you start it.
When it ends, your plan begins automatically at the price you chose at checkout — US$5 per month, or US$60 for fourteen months (twelve months plus two free). That first payment is what starts the subscription.
Cancel at any point during the trial and you are never charged. Write to support@schoolopspro.org and we will cancel it for you, or use the cancellation link in your receipt.
The trial is available once per customer.

2. After the trial: what is charged, and when

If the trial is not cancelled, the plan you selected at checkout starts on the day the trial ends: monthly at US$5, or fourteen months at US$60. It then renews at the end of each period until you cancel — monthly, or another fourteen months. There is no minimum term and no cancellation fee.

3. Refunds — 14 days from the charge

Ask within 14 days of a payment and we refund it in full, no reason needed. Tell us at support@schoolopspro.org.
That 14 days is a floor, not a favour. It is the minimum that EU and UK law requires for a service bought online — and we give it to every customer, everywhere, rather than only where the law compels us to.
The two-week free trial comes first and is separate. Nothing is charged during it, so the first payment only happens if you have not cancelled by the time the trial ends.
If something is broken and we cannot fix it, tell us — we will refund the period, whatever the clock says.

4. How to ask

Email support@schoolopspro.org from the address you paid with, or reply to your receipt, and say that you would like it refunded. That is all we need. We answer within two working days, and a request counts as made when you send it — not when we reply to it.

5. How the money comes back

Payments and refunds are handled by Lemon Squeezy, our merchant of record. A refund goes back to the method you paid with, through them, usually within 5–10 business days depending on your bank. We cannot refund to a different card or account. Refunds are issued in the same currency as the original payment.

6. Your 14-day right

Consumers in the European Union and the United Kingdom have a statutory 14-day right of withdrawal for a service bought online, and a policy is not allowed to exclude it. This policy gives every customer that same 14 days, wherever you are, so there is nothing to argue about: write to us within 14 days of a charge and it is refunded. We will not ask you for a reason, and we will not sit on the money while you argue your case.

7. Cancelling

Cancelling is always available and is never restricted or timed. Cancel from the link in your receipt, or email us and we will do it for you. Your Pro features stay active until the end of the period already paid for, and then stop. Nothing else is charged. Any worksheets you have already saved stay in your account — we do not delete a teacher's work when a subscription ends.

8. Contact

SchoolOpsPro is operated from Vietnam. For anything about a payment, a refund or an invoice, write to support@schoolopspro.org — English and Vietnamese support, usually within two working days.